FAQs

Frequently Asked Questions

1. I have a concern about my order, what’s the easiest way to contact you?
You can reach our customer support team anytime at hello.lyraflow@gmail.com. We typically respond within 24 hours.

2. How long does it take to process my order?
All orders ship after a 1–2 business day processing window. During peak seasons, processing may take slightly longer, but we work hard to get your items out as quickly as possible.

3. How long does shipping take?
Domestic U.S. orders typically arrive within 3–7 business days after processing.
International shipping times vary by location but generally range from 7–15 business days. Customs delays may slightly extend delivery times.

4. When will I receive tracking information?
Tracking details are automatically emailed to you once your order has been processed and shipped.
Please allow 1–3 business days for your tracking number to update with the first scan, as carriers may experience delays.

5. Do you accept international orders?
Yes, we proudly ship worldwide!
Please note that international customers are responsible for any customs fees or import duties charged by their country.

6. Can I cancel or change my order?
Yes — orders can be modified or canceled within 12 hours of purchase.
After this timeframe, the order may already be in processing or transit. Email hello.lyraflow@gmail.com with your order number for assistance.

7. What is your return/refund policy?
LyraFlow offers a 30-day satisfaction guarantee on all products.
To qualify for a return:

  • Items must be unused and in their original packaging

  • Returns must be initiated within 30 days of delivery

  • Refunds are issued once the product is received and inspected

To start a return, email us at hello.lyraflow@gmail.com.

8. What happens if my item arrives damaged or defective?
If your order arrives damaged, defective, or not working as expected, please contact us within 7 days of delivery.
Send a photo or video of the issue to hello.lyraflow@gmail.com, and we will provide a free replacement or refund.

9. My tracking shows “delivered,” but I didn’t receive my package. What should I do?
Sometimes carriers mark packages as delivered a day early.
If your package doesn’t show up within 48 hours:

  • Check with neighbors or your mailbox cluster

  • Confirm the shipping address on your order

  • Contact your local carrier office for details

Still missing? Email us — we’ll help resolve it.

10. Do your products come with a guarantee?
Yes! All LyraFlow wellness products come with a quality guarantee. If you experience any issues within the first 30 days, we’ll repair, replace, or refund based on the situation.